At Ease - Front Desk

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At Ease – Front Desk is not just another virtual assistant service.

We are a mission-driven, professionally managed virtual front desk solution powered by military spouses—individuals who bring unmatched discipline, adaptability, and professionalism shaped by a life of service, constant change, and real-world resilience.

Military spouses are experts at operating under pressure, mastering new systems quickly, and delivering consistent results in dynamic environments. At At Ease – Front Desk, that lived experience translates into reliable, detail-oriented support your business can depend on—day in and day out.

From answering calls and managing calendars to customer support, inbox management, CRM updates, and back-office administration, our team operates with a mission-ready mindset. We don’t just complete tasks—we protect your brand, support your customers, and keep your operations running smoothly.

With At Ease – Front Desk, you gain more than administrative support—you gain a trusted extension of your team that shows up prepared, accountable, and committed to excellence in every interaction.

• On-demand phone support
• Appointment scheduling & calendar management
• Customer support (phone, email, chat)
• Document prep & data entry
• Invoicing & admin assistance
• Social media & outreach support

Excellence – Every call, every client, every time.

Dedication – Military spouses who bring loyalty and focus.

Reliability – Scalable, U.S.-based service you can trust.

(Our logo’s three stripes stand for Excellence, Dedication, and Reliability — the promise we make to every client.)

At Ease – Front Desk delivers mission-ready virtual front desk and administrative support, powered by highly trained military spouses. Each service tier is designed to scale with your business—whether you need light coverage or a full-service professional front office.

Tier I – ALPHA | Basic

Perfect for small businesses needing light, reliable coverage.

Designed for solopreneurs, startups, and small teams that need dependable support without full-time overhead.

Included Services

• Professional call answering during business hours
   
• Message taking and call routing
   
• Calendar scheduling and appointment setting
   
• Basic inbox monitoring and responses (templates provided)
   
• Customer inquiries triage
   
• Daily activity summary
   

Best For

• Small businesses
   
• Consultants and solo professionals
   
• Companies needing overflow or backup coverage
   

Value Delivered

• Professional first impression for callers
   
• Reduced interruptions for business owners
   
• Affordable, dependable front desk support
   

Tier II – DELTA | Elite

Ideal for growing businesses that need consistent, professional coverage.

Built for organizations that need ongoing administrative support, tighter workflows, and brand-aligned customer interaction.

Everything in Alpha, plus:

• Dedicated assigned military spouse assistant
   
• Extended call handling and customer support
   
• Proactive calendar and schedule management
   
• CRM data entry and updates
   
• Internal coordination (basic task tracking and follow-ups)
   
• Custom call scripts and response protocols
   
• Weekly activity and performance reporting
   

Best For

• Growing small-to-mid-sized businesses
   
• Recruiting firms, real estate offices, service-based companies
   
• Teams needing daily admin and customer-facing support
   

Value Delivered

• Consistent, professional brand representation
   
• Improved customer experience and response times
   
• Reduced admin burden on internal staff
   

Tier III – ZULU | Professional

Full-service professional excellence, powered by military spouses.

A comprehensive virtual front office solution delivering enterprise-level support without enterprise-level cost.

Everything in Delta, plus:

• Full virtual front desk coverage
   
• Advanced customer support and issue resolution
   
• Priority call handling and escalation management
   
• CRM management and reporting
   
• Process coordination and workflow support
   
• Client onboarding and offboarding assistance
   
• Internal communications support
   
• Monthly performance metrics and service optimization reviews
   

Best For

• Established businesses
   
• Multi-location or high-volume operations
   
• Companies wanting a fully outsourced front desk and admin solution
   

Value Delivered

• A true extension of your internal team
   
• High accountability and service consistency
   
• Scalable support without hiring, training, or overhead
   

* Custom-Designed Packages Available

Every business is different. At Ease – Front Desk offers custom-designed service packages tailored to your:

• Industry
   
• Volume of calls and admin tasks
   
• Hours of operation
   
• Technology stack
   
• Growth goals
   

Put the power of military spouses to work for your business!